This blog in no way is an attempt to get K-Mart Staff in trouble. But Melanie, my wife, just told me a story that I find unbelievable. I recount the story in an attempt to get policies and procedures within the K-Mart organisation changed as clearly there is an issue and clearly you and I are paying for it. Melanie was in K-Mart today in Stockland Nowra. During her shopping expedition she witnesses a young woman, about 22, pulling the price tag and coupling elastic off a pair shoes, putting them on, and the shoes she was wearing into her bag.
Melanie was shocked at the brazenness of the young lady and so approached a K-Mart staff member and told her what she had witnessed. The staff member told Melanie to go and tell the staff at the front counter. She did that and was told “we will keep a look out for her.” Which was weird as at no point was Melanie asked to describe the woman or indeed outright identify her.
Aghast at the inactivity, Melanie went to the back of the store and boldly walked into the staff kitchen, calling out, looking for Management. She found a person who identified herself as being in Management. Melanie retold the story for the third time and was told that the Manager would be out in a few minutes and that this happens all the time and yadda yadda yadda I could care less what you just saw (my summary of the conversation). During this exchange she was told this happens four to five times per day.
So Melanie left the staff room and approached another staff member (this is now the fourth time she told the story) who again was less than interested. Melanie was told that it’s hard to approach people and challenge them. Melanie explained that she was prepared to identify the woman and be a witness.
This offer was not taken up and Melanie left the store gobsmacked at the attitude of the staff toward a shoplifter who was caught red handed.
I am left shaking my head. Is shoplifting so systemic within large retailers that they simply couldn’t give a rip? Reality is that you and I, the honest consumers are paying for it.
Come on K-Mart. Time to lift your game.
(For the record, to the best of our knowledge, the woman got away with her free stuff, despite being caught red handed, videoed no doubt on CCTV, and having a willing witness who could and would identify the woman)
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