I am not real sharp on figures so please someone help me understand the online booking practices of Hertz Car Rental Company. Last night I booked a Hertz hire car for a six hour period today to be taken from Sydney Airport. The basic car fee was $53.76 and then after the additional things of taxes, location fee, vehicle registration recovery, admin recovery and giving me unlimited kilometers, the final cost was $87.59. Fair price I thought to myself and so I booked it and was given a booking reference number.
This morning I turned up to Sydney Hertz, handed over my credit card and was told the final cost of the car was $160.33. I asked why. The Hertz man explained that the $87.59 didn’t included the following:-
- Insurance Excess Waiver
- Vehicle Rego Recovery Fee
- Administration Recovery Fee
- Personal Accident Effects
- Premium Roadside Assistance
- Pre Paid Tolls (to be fair I asked for this)
- Credit Card Surcharge
- Location Fee
I explained to him that some of those charges were included in the price that I had agreed to online and then I am pretty sure he started to speak in a language that I didn’t understand. Clearly my Economics Degree did not equipe me to hire a car. On returning the car I asked to speak to a manager and left even more dazed and confused.
So can anyone explain to me how I can book a car online for $87 and end up paying $160.
I think today I became a fan of Uber. I may have said that to the Hertz Manager.